Frequently Asked Questions

Phone: 050-3801-1674. Open 13:00–16:00. If you have a reservation, please have your reservation number ready; otherwise, give the lead passenger's name.

Online, 24 hours a day, 365 days a year (except during system maintenance), from PC or mobile. You can also book by phone.

Yes, via the call centre (050-3801-1674, open 13:00–16:00). Note that the internet discount does not apply to phone bookings.

No. A reservation is always required, even if seats are available. Please book in advance.

Yes, if seats remain, up to the cut-off. Same-day online sales close at 18:00, and payment must be completed at least 1 hour before departure. We cannot collect payment at the bus stop. If paying in time is difficult, please contact the call centre.

Until 18:00 on the day of departure — but services can sell out, so please book early.

Up to 9 passengers per booking. For 10 or more, please book by phone.

Anyone aged 12 (junior high school) and over may ride. No consent form is required, but minors should book with a guardian's agreement. Children aged 2–12 (up to elementary school age) cannot travel unaccompanied.

Online bookings already receive the internet discount, so child discounts and other discounts (return, student, etc.) do not apply — everyone pays the standard fare regardless of age.

Yes. Please enter the gender of the person actually travelling. If a passenger of a different gender than booked arrives, boarding may be refused depending on the seat type.

We control seating so that no one is seated next to a passenger of a different gender. If "cannot reserve due to full / mixed-gender adjacency" appears, please choose another service. Gender cannot be changed after booking; cancel and rebook if needed.

We support RFC-compliant addresses. Please set your filters to receive mail from "@81spd.com". Addresses with a dot right before "@", a leading dot, consecutive dots, or characters other than letters, numbers and - _ . + ? / cannot be used.

The booking screen opens in a pop-up window. Please allow pop-ups for our site.

It depends on the departure date: booked 3+ days before → by 23:59 two days after booking; booked 2 days before → by 23:59 the next day; booked within 2 days → up to 1 hour before departure. Net banking payments may post on the next business day.

For reservations within 24 hours of departure, credit card is the only payment method.

Yes, from My Page (eexpress.jp).

Yes, once we confirm your payment. It may take some time to confirm; you can also check status on My Page.

Yes — convenience store and net banking payments are also available.

Please transfer using the reservation number and lead passenger name. If it differs, we may not be able to confirm payment; please call the call centre.

No. To change it, please cancel and rebook.

The reservation is cancelled automatically.

Your reservation number, lead passenger name and proof of payment. Bring a printout of the completion page or confirmation email, or tell staff your reservation number and lead passenger name.

No paper tickets are issued — show your reservation number, lead passenger name and proof of payment.

Note your reservation number and lead passenger name and tell the reception staff at the meeting point.

Each service lists its stop on the Routes page; see the Bus Stop Guide for directions.

No — there are no connecting transfers.

You alight at the designated stops only; we cannot drop off elsewhere for legal and safety reasons.

Yes — a solo female passenger will be seated next to a woman.

Yes, if booked together. If booked separately, please contact the call centre in advance to sit together.

All seats are reserved, so please don't move to empty seats or use them for luggage.

No — for safety (seatbelt use), each child must be booked as one passenger. Infants under 2 cannot travel for safety reasons.

Contact the call centre in advance and we'll do our best to accommodate.

No, pets cannot board.

Arrival may be delayed by road conditions. Under the standard passenger transport terms, we cannot refund the fare or arrange alternative transport for delays; please book with this in mind.

On My Page, or by phone (have your reservation number, or departure date and lead passenger name, ready). See the Changes & Cancellations page for details.

Yes, per the schedule: up to 8 days before, free; 7–2 days, 30%; day before, 40%; departure day to 4 h before, 50%; within 4 h / after, 100%. For paid bookings, a ¥550 refund handling fee is also deducted from the bank-transfer refund.

Gender cannot be changed after booking — cancel and rebook (normal cancellation fees apply). A passenger of a different gender than booked cannot board.

No waiting list. Cancellations are reflected in live availability immediately, so you can book at that point.

As a scheduled service, the bus departs on time regardless of the reason. No-shows are treated as forfeited with no refund.

Only to a person of the same gender. Change the name on My Page.

We operate several coaches — see the Onboard Facilities page for details.

Yes, though not fully flat. Please give a word to the passenger behind before reclining.

One item per passenger in the hold (sum of three sides within 120 cm). Larger items, fragile instruments, surfboards and bicycles (including folding) cannot be accepted. Small bags can be brought into the cabin.

We cannot be liable for damage, loss or theft in the cabin or hold; please keep valuables with you.

Yes — roughly every 2–2.5 hours, about 2–3 times between Kanto and Kansai.

No. Please smoke only at designated areas during rest stops.

Within reason, please. Strong-smelling food (e.g. fast food) is discouraged as it can cause motion sickness for others.

Keep phones off or on silent and avoid calls. After lights-out, please don't use devices that make sound or light.

Lost items are returned by cash-on-delivery courier as a rule. Contact the call centre during opening hours; note that drivers may be resting before their next duty.